7-10 Years of experience in Genesys Contact Center Support Lead Engineer Domain Experience in Genesys CC Framework, Call Routing and IVR preferably PureCloud Knowledge of SCI, CME, GA, GAX, Pulse, CCPulse+, Composer, Simulator, multi-Tenant Environment, Genesys Call Routing, Experience in Handling multiple Genesys Infrastructure and Agent On-boarding Projects Worked on Genesys modules like Genesys Framework, SIP Server, GVP and Reporting Excellent communication and customer skills Identifying customer affecting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Assist in developing and implementing training programs to improve the quality and productivity of the team

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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