pennsylvania | Call Center Specialist in Hummelstown, PA

Call Center Specialist

  • Flagger Force
  • $36,180.00 - 53,850.00 / Year *
  • 210 Valley Ln
  • Hummelstown, PA 17036
  • Full-Time



Flagger Force is hiring a Call Center Specialist in our operations service center to join its team of professionals dedicated to keeping communities moving.

Flagger Force is establishing safe work-zones throughout the entire Mid-Atlantic region with approximately 900 trucks on the road and providing career opportunities to over 1,600 full-time employees. We have 11 operating locations, including our operations service center in Hummelstown, Pennsylvania


The Call Center Specialist is responsible for providing an exceptional customer experience in a high-volume call center environment for the industry leader in traffic control safety.

As our Call Center Specialist, you will:

  • Assist with employee and equipment dispatch
  • Efficiently gather information from employees and clients in order to troubleshoot and solve problems
  • Assist with tracking of company equipment
  • Communicate with regional facilities to ensure exceptional traffic control service throughout the Mid-Atlantic region
  • Specialize in employee relations
  • Other duties as assigned

Requirements:

  • 1-2 years of Customer Service, Dispatching and/or Call Center experience
  • Strong multi-tasking and communication skills
  • Strong PC skills and the ability to quickly pick up on new computer systems
  • Excellent customer service skills
  • An Associate's Degree or Bachelor's degree preferred
  • Great time management skills

What We Offer:

  • Competitive benefits package including 401k with company match, Medical/Vision/Dental
  • On-site Gym
  • Employee Appreciation Events
  • Volunteer Time Off to give back to the communities we keep moving
  • On-site Professional Development Opportunities


Associated topics: call center, client, customer care specialist, customer service, platform support, product support, rep, service, support, system support


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.