Home Retention Customer Service Representative
Reports to Collections Supervisor JOB DESCRIPTION
The Collections Specialist is responsible for borrower outreach and early intervention of delinquent accounts.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Ability to sit for long periods of time is essential.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 11:00 a.m. to 8:00 p.m. and one Saturday per month 8:00 am- 12:00 pm. Overtime may be required as needed.Education and Experience
Customer service experience, preferred
Knowledge of Microsoft Office, specifically Excel, Word, & Outlook
Prior experience in debt collection preferred
Mortgage banking, preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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